+86-532-82159567       +8615154229158 (Heart Shi) / +8618765910938 (Alisa an)
Home » FAQ

  • Q Are you a factory or a trading company?


    We are a manufacturer. Our company was founded in 2015, and has 6 years of production experience. More details about our company can be found through this page.

  • Q Where is your company?


    Our company is in Qingdao, Shandong Province, It is one and a half hours' drive from Qingdao Jiaodong Airport. If you visit our company, we will arrange a special bus to meet you at the airport.

  • Q Where is the market for the product and what is the market advantage?

    A Our market covers the entire European and American countries, and exports to more than 46 countries. In 2019, the export volume reached 11 million US dollars. Moreover, sales have been increasing for three consecutive years, which is entirely dependent on DONGQUAN's own product quality, new product development capabilities, complete CE certificates and reliable pre-sales and after-sales services.
  • Q What kind of packing do you use for your machines?

    A We pack each machine individually in fumigated wooden casesThis can ensure the integrity of each machine and prevent bumping and damage in transit.
  • Q What is the minimum order quantity?

    A Minimum order quantity: 1 unit.
  • Q What payment methods do you accept?

    We support various payment methods, we can accept 20% or 30% as deposit. If it is a return order, we can receive 100% payment by copy B/L. If it is an e-commerce or supermarket customer, we can even receive 60 or 90days billing period. We will adjust the payment method flexibly.
  • Q How long is the delivery time?

    We have enough spare parts inventory to guarantee the delivery time, the general delivery time is 30 days, if it is a urgent order, we can deliver it in 20 days.
  • Q Does your company provide training?


    Yes, you can arrange relevant personnel to our company for on-site study, and we will arrange special person for one-to-one guidance. If it is not convenient for you to come to our company, we can provide remote training.

  • Q Can I mix different models in one container?

    A Yes, different models can be loaded in one container. We have the loading software to calculate the best loading plan.
  • Q Can you explain the warranty?

    A Usually our warranty is one year. if it is not damaged for human reasons within one year. Commercial engines are three years warranty, other engines are one year warranty. 




  +86-15154229158
  +8615154229158 (Heart Shi)
  +8618765910938 (Alisa an)
  No.168 Chrysanthemum Road, Tieshan Sub-district Office, Huangdao District, Qingdao City, Shandong Province, China

Copyrights  2021 Qingdao Dongquan Garden Machinery Co., Ltd. All rights reserved. Technical Support: Qingdao Superior Information Technology.